Privacy Policy

Effective Date: 16/02/2026

1. Introduction

Synaptik ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store and protect personal information when you use our website and psychometric services.

Information Officer Contact Details:
Name: Anzel Harmse
Email: anzel@synaptik.co.za
Phone: +27 79 366 4081
By using this website or our services, you consent to the processing of your personal information as described below.

2. What Personal Information We Collect

We may collect the following categories of personal information:

Identity Information (Full Name, ID Number or passport number, Date of birth, Gender)
Contact Information (Email Address, Telephone number, Physical Address)
Employee & Educational Information (CV Information, Job History, Qualifications, Employer Details)
Assessment Data - Special Personal Information (Psychometric test results, Personality profiles, Cognitive ability results, Behavioural reports)
Technical Information (IP address, Browser type, Device information, Website usage data)

3. Special Personal Information

Psychometric assessments constitute sensitive personal information. We only process this information:

With explicit consent; or
When requested by an employer with lawful authority; or
When required for evaluation, recruitment, development, or counselling purposes.

We never sell psychometric results to third parties.

4. How We Collect Information

We collect information when:

You attend a supervised assessment session (in-person or virtual with a facilitator)
You book services
An employer requests an assessment
You contact us
You use our website enquiry forms

5. Purpose of Processing

We process information to:

Conduct psychometric assessments
Provide reports and feedback
Assist employers with recruitment decisions
Provide career guidance and development services
Communicate with clients
Improve our services
Comply with legal obligations

6. Sharing of Information

We may share information with:

The client/employer who requested the assessment
The individual assessed
Registered psychologists or professionals involved in interpretation
IT service providers (under confidentiality agreements)
Regulatory authorities if legally required

We do not sell or rent personal information.

7. Cross-Border Transfers

If data is stored on international servers (e.g., cloud hosting), we ensure the provider complies with adequate data protection standards equivalent to POPIA.

8. Data Retention

We retain records as follows:

Assessment records: 5 years (or longer if legally required)
Financial records: 5 years (tax legislation)
Website enquiries: 12 months

Thereafter information is securely deleted or anonymised.

9. Security Safeguards

We implement reasonable technical and organisational measures including:

Password protection
Encryption
Secure servers
Access control
Confidentiality agreements

10. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion (where legally permitted)
Object to processing
Withdraw consent
Lodge a complaint with the Information Regulator

Requests can be sent to: anzel@synaptik.co.za

11. Cookies

Our website may use cookies to improve functionality and user experience. You may disable cookies in your browser settings, but some features may not function properly.

12. Children’s Information

We only assess minors with consent from a parent or legal guardian. Proof of consent may be required before services are rendered.

13. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always appear on the website.